We offer a 30-day return window from the date of delivery. As long as the item is unused, in its original condition and packaging, and you have proof of purchase, you’re eligible for a full refund. It’s our way of saying: “You’ve got nothing to lose.”

Just email us at contact@cozy-living.co.uk within 7 days. We’ll send you a prepaid return label. Once the product is inspected, we’ll send you a replacement or a full refund — at no cost. It’s fast, easy, and risk-free.

Standard delivery takes 7 to 14 days across the UK. We use trusted carriers to ensure safe and timely delivery. You'll receive a tracking number as soon as your order is shipped. Reliable delivery is not a luxury — it's our standard.

Currently, we only ship within the UK. But stay tuned — international shipping is something we’re working on.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay — all 100% secure and encrypted. For now, PayPal is not supported.

Yes. Every item comes with a 90-day warranty against manufacturing defects, and you're also protected by the Quebec Consumer Protection Act. We don't sell excuses — we sell reliability.

Absolutely. If you want to exchange a product for a different variant, size, or color, just reach out. As long as it’s in original condition, we’ll make it easy.

As soon as your order is dispatched, you'll receive a tracking link via email. No need to guess — we keep you informed at every step.

We’re here for you Monday to Friday, 9am to 6pm (UK time). Just email us at contact@cozy-living.co.uk. You’ll usually get a reply within 24 hours — often much faster.

Yes. We are fully compliant with GDPR. All transactions are encrypted, and we never sell your data. You’re in control — always. Read our Privacy Policy to learn more.