Privacy Policy

Effective Date: 01 May 2025

Cozy Living (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase from https://www.cozy-living.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the applicable privacy laws of Québec, including the Act respecting the protection of personal information in the private sector (commonly referred to as "Loi 25").

1. Information We Collect

We collect personal information necessary to provide you with our services, including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• IP address and device/browser details
• Purchase and browsing history

We may also collect additional information if you contact us, sign up for newsletters, or engage with our online ads.

2. How We Collect Your Data

We collect your information through:

• Order forms submitted via our website
• Email and customer support communications
• Cookies and tracking technologies
• Analytics and advertising tools (e.g., Google Analytics, Meta Pixel)

3. Purpose of Data Use

Your personal data is used to:

• Process and deliver your orders
• Manage payments and refunds
• Communicate with you about your order
• Provide customer service
• Send marketing communications (only if you opt in)
• Monitor site usage and improve functionality
• Comply with applicable legal and tax obligations

4. Sharing Your Information

We may share your data with trusted third-party service providers, including:

• Shopify (our e-commerce platform)
• Payment processors (e.g., PayPal, Stripe, Shopify Payments)
• Shipping and logistics partners (e.g., Royal Mail, Evri)
• Marketing and analytics platforms (e.g., Google, Meta)

All third-party providers are contractually obligated to protect your data and use it only for specified purposes. We do not sell or rent your personal data to third parties.

5. International Data Transfers

Some data may be processed or stored outside the UK, including in Canada and the United States. We ensure that such transfers comply with UK data protection laws through appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes described in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our terms and conditions

7. Your Rights

If you are located in the UK or Québec, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time (for example, to opt out of marketing emails)
• Object to or restrict certain types of processing
• Request a copy of your data in a portable format

To exercise these rights, please contact us at: contact@cozy-living.co.uk

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure data storage on trusted platforms such as Shopify.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Enable essential site functions
• Analyse site performance
• Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please refer to our Cookie Policy for more details.

10. Contact for Privacy Matters

Under Québec’s Loi 25, the person responsible for the protection of personal information is:

Privacy Officer
Luxtech Web Inc.
Montréal (Québec), Canada
Email: contact@cozy-living.co.uk

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Any modifications will be posted on this page with an updated effective date.